Orders are processed within 2–3 business days and usually arrive 5–8 business days after dispatch. As soon as your order is on its way, we'll email you a tracking link.

Shipping is free on every order within New Zealnd — no minimum spend.

No. The price you pay at checkout is the final price. There are no extra duties or charges when your parcel arrives.

Your order is shipped by our international fulfilment partners, so your parcel may show an international origin on the label. That's a normal part of how we keep our prices fair.

Use the tracking link in your shipping confirmation email. More info on our Track Your Order page.

Every product page has a size chart in centimetres and a note if a style runs small or large. You'll find general size charts in our Size Guide. If you're between sizes, we recommend sizing up.

No stress — we offer free size exchanges on the same item within 30 days of delivery. Email us at support@arlo-and-luna.com with your order number and the size you need.

Yes. You can return unworn items in their original condition, with tags attached, within 30 days of delivery. Please contact us first at support@arlo-and-luna.com — we'll send you the return instructions. For change-of-mind returns, return shipping is at your cost. See our Refund Policy for the details.

Sorry about that! Email support@arlo-and-luna.com with your order number and a few photos. We'll arrange a free replacement or a full refund, and we cover any return costs. For items under $50, you usually don't even need to send them back.

Yes, within 24 hours of placing it. Just email us as soon as possible with your order number. Once your order has been packed, it can't be changed anymore — but you can still return it after delivery.

Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay and PayPal.

Email support@arlo-and-luna.com for anything about orders, sizing or returns, or hello@arlo-and-luna.com for general enquiries. We reply within 1 business day (Mon–Fri).